Returns & Cancellation

We offers one time complimentary return per order for online orders only. You have 14 days from receiving your order to arrange a return.

When returning a product, please make sure the items must be returned in perfect condition in their original packaging along with your return request form. 

To cancel an order, please contact us by sending an email at palmo@palmofbl.com . Cancellation requests should be made within the same day the order was placed. Once your order has been shipped, then the cancellation is going to be in a form of return and refund. 

Exchange

Exchange items must be in a form of return/refund(Due to the item limitations). We are unable to issue refund or exchanges on any item that is returned damaged.

Gold Filled jewelry (14K Gold with Brass Metal):

Gold Filled jewelry is an affordable and long lasting jewelry, and great for everyday use. It is good for all skin types. 

Under normal wearing conditions, and with proper care, your gold filled jewelry can last a lifetime. It does not chip or peel easily as gold plated jewelry does.

Heavy wear and rough conditions will of course impact how your jewelry looks. This is true no matter what your jewelry is made of.

Care of Gold Filled Jewelry:

Gold filled jewelry is cared for in the same manner as other precious jewelry.

Many chemicals marketed for cleaning jewelry are actually somewhat abrasive or corrosive and can cause some damage or color alteration to your jewelry.

Warm water and a soft cloth are the best thing you can do to maintain the beauty of your jewelry.